MyCouncil frequently asked questions

Peruse our frequently asked questions to help use our online platform.

Go to MyCouncil to pay your rates online using Visa and MasterCard.

You can read about the benefits of using MyCouncil as either a guest or registered user.

If you are having difficulties using MyCouncil, the following questions and answers may help. If you cannot resolve your issue, you can fill in the online support form. A council officer will get back to you within three working days.

Download the MyCouncil factsheet (PDF, 146KB) for more information.

MyCouncil FAQs

Click the links below to view the questions and answers for each topic:

Sunshine Coast Council acknowledges the Sunshine Coast Country, home of the Kabi Kabi peoples and the Jinibara peoples, the Traditional Custodians, whose lands and waters we all now share.
We commit to working in partnership with the Traditional Custodians and the broader First Nations (Aboriginal and Torres Strait Islander) community to support self-determination through economic and community development.
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