COVID-19 key contacts
  • Last updated:
  • 19 Nov 2021

During the Novel Coronavirus (COVID-19) crisis, each level of government in Australia has a role to play. As the situation evolves, you need to know where to find accurate, up-to-date information and support services. Council supports Queensland Health as the lead agency responsible for responding to the Novel Coronavirus (COVID-19) pandemic. We will ensure that we keep our community informed.


Council remains committed to serving our Sunshine Coast community through COVID-19. Keep up-to-date with information, local impacts and council’s response on our dedicated COVID-19 webpage.  The Queensland Government has released a Roadmap to easing restrictions. 

As council responds to the easing of restrictions and facilities start to reopen, we remind residents and visitors to observe social distancing requirements when using public spaces. While council has increased cleaning of many facilities, being COVIDSafe is everyone's responsibility. Learn more about being COVIDSafe.

Our customer service team is here to help you. We will assist you to connect with other areas of council. There are a range of different contact options including phone, online chat, call-back service, online forms, email and more.

State Government

Queensland Health is the state’s lead agency during the Coronavirus (COVID-19) pandemic. It is the best source of accurate, up-to-date information for Sunshine Coast

The Queensland Government has released a Roadmap to easing restrictions. 

Find detailed COVID-19 information with easy-to-follow categories to chose from on Queensland Health's COVID-19 website:

  • Latest updates (health directives, hot spots and media)
  • Take action (prevention, social distancing, self-quarantine, fever clinics, contact tracing)
  • Find the facts (treatments, support, FAQs and myths, translated resources)
  • Sector specific links (information for First Nations, older people, pregnant/breastfeeding mothers, parents/children, people with disabilities and carers, industry, business, health professionals)
  • Qld Health response (response plan and other government pandemic planning)

For general health and well-being, visit the Queensland Health website.

Or call 13 HEALTH (13 43 25 84).

The 'Unite against COVID-19' campaign brings together state government, business communities and individuals:

The Queensland Government has prepared a collection of COVID-19 resources for Aboriginal and Torres Strait Islanders.

Jobs Finder Queensland
An online portal connecting those who have lost their job due to COVID-19 with new job opportunities and access to free online training.

Queensland Human Rights Commission
Use the contacts below if you would like to talk to someone, about:

  • discrimination
  • vilification
  • sexual harassment, or
  • human rights

Call 1300 130 670 or email to find out about your options to make a complaint, 

Federal Government

When the World Health Organisation announced COVID-19 as a pandemic, an alert was issued by the Australian Government Department of Health.

The government continues to manage the outbreak in Australia as a health emergency. 

The situation continues to change rapidly. Keep up to date with the latest official medical advice, health information, initiatives and programs.

  • Health alerts and current status
    Daily case and situation updates, news and media, apps and resources, GP respiratory clinics and FAQs
  • Medicare
    Covid-19 response and new MBS online and telehealth
  • Mental health
    Head to Health trusted information portal and digital tools to help support mental health and well-being. Access support for yourself or others
  • Symptom checker
    Healthdirect online tool
  • CovidSafe app
    Helps keep the community safe from further spread through early notification of possible exposure
  • Coronavirus Australia app
    Up-to-date official information and advice about the situation at your fingertips
  • Centrelink

Transport and travel

International information

Other useful links

National hotlines at a glance

Agency (listed alphabetically) Contact number
Australian Taxation Office Emergency Hotline 1300 654 687
Beyond Blue
1300 22 4636
Centrelink Hotline
13 74 68
Community Recovery Hotline (QLD)
1800 173 349
DVConnect Womensline
1800 811 811
DVConnect Mensline
1800 600 636
Elder Abuse Hotline
1300 651 192
1800 022 222
Kids Helpline 24/7
1800 55 1800
13 11 14
National Coronavirus Helpline
1800 020 080
Open Arms Veterans and Families Counselling
1800 011 046
Red Cross
1800 733 276
Seniors Enquiry Line 1300 135 500
Translating and Interpreting Service (TIS National)
131 450